Solutions - Retainer IT Support Services details

The highly competitive market of today consists of innovative products and services giving you much needed advantage to gain maximum ROI. Application Development is the term used in business parlance. This used to describe the complete process of developing a new product and bringing it to the market.

Sometimes an organization's IT staff does not have the expertise to implement a solution of has to be hired on site at high rate to fix a complex problem .Or in other times, the frequency of IT issues do not occur often enough to warrant having a full-time IT staff. A part-time IT person would save money, but isn't as reliable for reducing long downtimes. We have the solution!

These companies would benefit tremendously by Rhytha's Retainer Support Services. Unlike other retainer-based support services, we provide monitoring and scheduled after-hours support services at no additional costs. We also provide detailed project logs so you can keep track of everything done to your systems. We are essentially your secondary IT support staff in case of emergencies or when an extra hand is needed. The flexibility of our retainer support service and the fact that our engineers will be familiar with your network allow our clients to rest assured that their critical IT hardware and software are in good hands.

Designed for:

* Companies with current and future projects in mind
* Companies that sporadically require IT support services
* Companies that require backup support services in case of a major outage
* Companies that would like to pool from our knowledgeable staff of certified engineers
* IT Planning and Management

Additional Benefits:

* Increased response time (onsite and offsite)
* Discounted Rates
* Planned after-hour projects does not incur a rate increase
* Multi-level SLAs
* Detailed project logs
* MON - Remote Monitoring Service
* TIX - Online Trouble Ticketing System

Retainer-based support services from Rhytha save clients money by providing discounted labor rates based on the quantity of months purchased. Companies who have plans for future IT projects or those who are running lean, yet still require IT support when necessary are the perfect candidates.  They purchase a dedicated programmer who would work on their requirements the block of months for the cost savings and ability to selectively use those resources .  Since this is a contractual relationship between the companies, Rhytha will initially invest time to document and familiarize itself with the clients' environment. We offer this service in Fixed and variable billing per resource and per month basis which offers flexibility and cost control to the client